We process orders within 1-2 business days. Once shipped, delivery typically takes 5-12 business days, depending on your location.

Shipping fees may vary depending on the destination country. For detailed information, please refer to our Shipping Information.

Hello! To ensure efficient shipping, we are currently only delivering within the United States. We plan to expand to other regions in the near future and will make an announcement as soon as they become available.

Covered Countries:
United States

Service Details:
If your order does not arrive within 21 days from the date of purchase, contact us for a full refund.

Covered Cases:

• Package loss: Confirmed by the logistics company.
• Logistical delays: Significant internal issues within the transport company.

Exceptions:

• Force majeure: Natural disasters, strikes, holidays, wars, riots, etc.
• Customer errors: Incorrect address, address changes, or unavailability to receive the package.
• Specific events: Pre-orders, promotions, or events where this service is explicitly excluded.

If your order has already been shipped, we regret that the shipping address cannot be changed.

Once your order has shipped, you will receive an email notification with tracking information.

Your order may arrive in multiple shipments. You will receive a separate email notification for each shipment.

To make it easier to track your order, we recommend creating an account on our website and subscribing to our newsletter when placing your order, so you can receive tracking updates and the latest information promptly.

As long as you entered a valid email address or phone number, you should receive an order confirmation once your order is complete. If you placed your order using your email, please check your junk or spam folder.

If you still haven’t received a confirmation, please contact us.

We do split delivery for your order under the following conditions:

1. items are located in different warehouses;
2. Different items need extra preparation time;
3. weight limitation of or courier.

You will receive an email notification when each package is shipped.

If your package is marked as delivered but you haven’t received it, please follow these steps:

1. Check your surroundings: Look around your property for the package, as the delivery person may have left it in a safe spot.

2. Ask your neighbors: Sometimes, packages are mistakenly delivered to a nearby address.

3. Look for delivery notifications: Check for any messages about a "delivery attempt," which could mean the carrier tried to deliver the package but no one was home.

4. Wait until the next day: Some carriers’ systems may show a package as delivered even if it’s still in transit.

If you still can’t locate the package:

- Contact the carrier using your tracking number for more information.

- If the carrier cannot resolve the issue, please contact us for further assistance.

At Dannto, your satisfaction comes first. If your purchase doesn’t fit, feel right, or meet your expectations, simply request a return or exchange within 30 days of delivery. [See our full policy ›]

Please note: except in special circumstances, each order is eligible for one return or exchange only.

Returns are not free. The cost of return shipping depends on the logistics carrier.

Return shipping is not free and costs depend on the carrier’s rates.

However, we occasionally run special promotions — such as free returns on your first order — to make your experience even easier. To be the first to know, subscribe to our newsletter or check the latest updates on our website.

Please inspect your order immediately upon delivery.

To protect your rights, please make sure to check your product within 24 hours of receipt. If you find any defects (e.g., breakage, glue separation, major defects) or incorrect during this initial inspection, CONTACT US within 24 hours with:

• A photo of the shipping label on the outer packaging
• Photo(s) or video clearly showing the defect or issue
• Your order details

If your claim is verified, we’ll gladly assist you to exchange and cover the shipping cost. For more details, please read our Return & Exchange Policy.

Please note: defects or damages refer only to issues found at the time of delivery inspection — they do not cover problems caused by prolonged use or wear.

Our return review process typically takes 1-2 business days (or 2-3 business days if defects or logistical issues are involved). Once approved, refunds are processed within 5 business days. You will receive a confirmation email once the refund is completed.

Unfortunately, we cannot accept returns for items that do not meet the following conditions:

• Products must be unused, in their original packaging, and include all tags.
• Items that are worn, damaged, washed, or altered in any way are not eligible for return.

Please review ourReturn & Exchange Policy before submitting a return request. If your item meets the criteria, CONTACT US to initiate your return.

Additional Notes:

We only accept returns for orders shipped and sold by www.dannto.net.

Each order is eligible for only one return or exchange, except in exceptional cases.

Of course, you can make an exchange, and our exchange service is free of charge.

We’re sorry, but once your order has been shipped, it cannot be modified or canceled.

No. All taxes are included in our prices, so you won’t have to pay any extra import duties or local sales taxes. Feel free to place your order.

After placing your order, you will receive an order confirmation email. Your order number will be in the format: D*.

Alternatively, you can log in to your account and check your order history to find it.

We can help you change or cancel your order before it is shipped. Once your package has shipped, we cannot change anything.

Sorry, you can only use ONE discount per order.

If you are having trouble with your coupon code, please contact us as the code may no longer be valid or there may be some restrictions on the code.

You can pay with a credit card as well as your paypal account. We accept the following payment methods:

1. Visa
2. Mastercard
3. American Express
4. JCB
5. Diners Club
6. Discover
7. Cartes Bancaires
8. Paypal

Please refer to our Size Guide to measure your feet accurately. Once you have your measurements, check the size chart on the product page to find the recommended size based on your foot length.

Keep in mind that sizing may vary between different shoe models, so be sure to consult the size chart for each specific product.

Still unsure? Send a note via live chat or email and we'd be happy to help.

For detailed instructions, please refer to our Shoe Care Guide.

Most of our shoes are machine washable, but frequent washing is not recommended, as it may cause deformation or delamination. If machine washing is necessary:

• Use a laundry bag.
• Wash with cold water on a gentle cycle.
• Avoid using bleach, as it can damage the materials.

Proper care will help extend the life of your shoes.

It mainly depends on your personal preference and the specific shoe style. Generally, different models may be suited to different wearing habits, but most of our customers prefer to wear them with socks for added comfort.

Improving foot health is possible for many through exercises, minimalist footwear, or walking barefoot.

However, as every individual’s condition is unique, we recommend seeking advice from a qualified podiatrist. They can provide a professional evaluation and suggest personalized solutions for better foot health.

It’s normal to feel some soreness as your foot and leg muscles adjust and strengthen. To ensure a smooth transition:

• Start by wearing your barefoot shoes for short periods and gradually increase the duration over time.
• If you experience severe discomfort, stop wearing them and consult a professional for advice.
  A gradual transition helps your body adapt and reduces the risk of discomfort or strain.

Although our sole is thin, it offers incredible slip resistance and durability while remaining soft and flexible. It effectively protects your feet from rocks, sharp objects, and other rough surfaces you may encounter. In fact, over 120,000 Dannto customers worldwide have tested and trusted its protective performance.

We offer easy exchanges for size issues. Simply CONTACT US to start the process.

For a smooth exchange, please ensure the item is unused, in its original packaging, and includes all tags.

Creating an account on our website is quick and easy! Here’s how:

1. Click the “My Account” icon at the top-right corner of any page.
2. Select “Create Account” from the dropdown menu.
3. Fill in your details: first name, last name, email address, and a secure password you can easily remember.
4. Click “Create Account” to complete the process.

Once registered, you can:

• Track your orders.
• View your purchase history.
• Save your address for faster checkout.

Tip: By registering and subscribing, you’ll receive exclusive offers and promotions from time to time.

If you’ve forgotten your password or need to reset it, follow these steps:

1. Click the “My Account” icon at the top-right corner of any page to access the login page.

2. Select “Forgot Password?” below the login fields.

3. Enter the email address associated with your account and click “Submit.”

4. Check your email for a password reset link. This may take a few minutes, so don’t forget to check your spam/junk folder if it doesn’t appear.

5. Click the link in the email and follow the instructions to create a new password.

If you encounter any issues, feel free to contact us—Dannto is always here to help!

Updating your account details on Dannto is simple. Here’s how:

1. Click the “My Account” icon at the top-right corner of any page to log in.
2. Navigate to “View Addresses”: Here, you can update your name, country, phone number, and shipping address.
3. After making any changes, don’t forget to click “Update.”

Note: Once an order is placed, we cannot change addresses or personal information, as orders are immediately sent to our warehouse for processing and shipping.

Usually, the website guides you clearly to what you need. Occasionally, system updates might cause temporary issues, but these are rare. If you need help, please contact us via online chat or email.

We take data protection very seriously, and your information will only be shared with third parties where they abide by applicable data protection legislation. Please read our Privacy Policy for full information.

When you provide any order information through our site, we use Secure Socket Layer (SSL) technology, an encryption tool that provides security while transmitting this information over the Internet.

Dannto has partnered with Adyen and Paypal, a leading provider of credit card services, to ensure the highest possible service and security. All your financial details will be received and processed only by Adyen and Paypal secure servers.

As some of our products are produced in limited quantities and may run out of stock, we constantly update the site with the latest product availability.
Although we cannot always guarantee the availability of all products, our Customer care team would be happy to assist you if you are looking for a particular product and cannot find it on our site,simply just contact us.

We occasionally run limited-time promotions and gift offers on our social media platforms and VIP email.

To stay updated and never miss out on giveaways, discounts, and special benefits, please follow us on social media or subscribe to our newsletter.